Fix the problem without breaking the performance.

Use the exact email registered to the order and the order number shown in the Fourthwall receipt. The first device becomes primary. A new device can be approved from the primary Studio or replace it when the original is unavailable.

• Check the spam folder for the Fourthwall receipt
• Choose “Move licence to this browser” only when the previous devices should be signed out
• Never send a password or private link

The viewer turns green only after the participant opens your permanent Participant entrance and taps “Open the guide.” Opening the Studio automatically prepares the session, which then locks to that browser.

• Open the entrance again and tap “Open the guide”
• Refresh the Studio to prepare the entrance
• End the session if somebody else already claimed it; the next one becomes ready automatically

The page must register a deliberate selection. Enter a complete birth date, tap a calendar date, choose a year, or reveal a number set.

• Choose something else, then return to the first selection
• Keep both browser pages open
• Temporarily disable an aggressive content blocker

The Participant address stays the same. Open the Studio to prepare a new private session automatically behind that entrance. An active session runs for 60 minutes and may be extended by 30 minutes.

• Open or refresh the Studio to prepare the entrance
• Use Extend before expiry
• Always choose End after the performance

Each paired session includes one direct-question reading. That allowance cannot be reset; create a new session for a new performance.

• Wait for pairing before asking the question
• Formulate the question carefully before submitting
• Never present the response as a promised outcome

Payment, receipts, and commercial purchase requests are handled by the Magic Séance shop on Fourthwall.

• Keep the order number
• Use the checkout email address
• Review the refund terms shown at checkout

After activation, open magicseance.com/studio in the approved device’s browser. On iPhone or iPad in Safari, tap Share, then Add to Home Screen and Add. On Android in Chrome, open the ⋮ menu, then choose Add to Home screen or Install app.

• Save the Studio; also keep your permanent Participant entrance for its QR code or NFC tag
• Keep browser cookies so the device remains activated
• Use Safari on iPhone/iPad and Chrome on Android

Leaving interrupts the live channel, but it does not automatically end the server session. The same participant can resume by reopening the permanent entrance in the same browser while the session and cookie remain active.

• First reopen the permanent entrance in the same browser
• If it does not resume, end the old session in the Studio
• The Studio automatically prepares the next one with the same URL, QR code, and NFC tag